A couple returned to review their mortgage as their fixed-rate period approached its end. Duane
compared the overall options and supported their move to a new lender.
The situation
Homeowners reviewing their mortgage before a fixed period ended.
Duane’s work
Comparing the overall package and managing the lender change.
The result
Refinance completed; the new loan was advanced.
Anonymised client story
★★★★★5-star Google review
What clients say about working with Duane
“Duane has now helped us twice, with our initial mortgage and a refinance.”
The starting point
What they wanted to achieve
The homeowners wanted to review the mortgage on their existing home before their current fixed
period ended.
They had worked with Duane before and returned to compare the overall package available from
other major New Zealand banks. The review needed to consider the rates, cash contribution and
practical steps involved in changing lenders.
An existing day-to-day banking relationship also mattered. The recommendation considered how the
proposed change would work in practice, alongside the lending terms.
Practical advice in action
How Duane helped
01
Compare the whole package
Duane reviewed the existing mortgage balances and compared several major banks. His
recommendation considered interest rates, the available cash contribution and the practical
differences between lenders.
02
Explain the costs and conditions
He explained refinancing costs, the need to check any early-repayment charge and the conditions
attached to a cash contribution. Rate choices, repayment options and the solicitor and insurance
requirements were also discussed.
03
Work through the lender’s requirements
After the clients chose their lender, Duane prepared the application, obtained additional
information requested by the bank and progressed the lending through unconditional approval and
loan-document preparation.
04
Resolve the document handover
When the solicitor’s office could not locate the loan documents, Duane checked with the bank,
clarified where they had been sent and arranged a replacement set so the final steps could
continue.
The result
Refinance completed and new loan advanced
The lender confirmed that the new home loan had been advanced. A cash contribution was included
in the agreed package. The outcome was a completed refinance, with the change of lender followed
through beyond approval.
What this story shows
A useful lesson for your own plans
A mortgage review needs to weigh the overall package and the work involved in changing lenders.
This case shows how the comparison, application and final paperwork fit together. Practical
support matters through to the new lending being advanced.
This is an anonymised case study, not a testimonial or a promise of an equivalent outcome. It
describes an individual experience. Current lending criteria and your circumstances will
determine the options available.
