Important Information

 

Providers & Advice Type

Canterbury Home Loans is a Licensed Financial Advice Provider issued by the Financial Markets Authority (FMA) to provide financial advice services.
Financial Services Provider Number: FSP718491

Our Office Contact Details

Our Services and Advice

Nature and Scope of Financial Advice:
We provide financial advice to help clients secure finance for property purchases. This includes advice across a range of banks and non-bank lenders.

Products We Can Advise On:

  • Home loans, mortgages, and personal finance products.

Lenders and Providers We May Recommend:
We work with a wide range of lenders, including:

  • ANZ, ASB, BNZ, Westpac, SBS, TSB, Cooperative Bank, Heartland Bank
  • AIA Go Home Loans, Avanti, Bluestone, Cressida Capital, DBR, First Mortgage Trust
  • Funding Partners, Liberty, Pepper Money, Plus Finance, Prospa, Resimac
  • Pallas Capital, Southern Cross Partners, ASAP Finance

What We Don’t Provide Advice On:
We do not offer advice on:

  • Investment products (e.g., shares, bonds, managed funds, KiwiSaver)
  • Estate planning (e.g., Wills, Enduring Powers of Attorney, trusts)
  • General insurance products
  • Personal risk insurance products

Commissions and Incentives

For the loan products we advise on, we may receive commissions from the lenders we work with. This helps us offer our services at no direct cost to you.

How Commissions Work:
Commissions are usually calculated as a percentage of your loan amount, paid by the lender when your loan settles. A small number of lenders may also pay an ongoing (or “trail”) commission, which is typically a small percentage of your outstanding loan balance.

Managing Conflicts of Interest

Your interests are always our priority. While we have relationships with various lenders, we take steps to ensure our advice remains impartial and in your best interest.

How We Manage Conflicts:

  • We follow a structured advice process tailored to your goals and financial situation.
  • Our advisers receive annual training on managing conflicts of interest.
  • We maintain registers to track potential conflicts, gifts, or incentives, with regular reviews and additional training as needed.
  • We undergo an annual independent Compliance Assurance Review to ensure we meet high standards.

Fees and Expenses

No Fees for Standard Loan Applications:
In most cases, you won’t pay any fees because we receive a commission from the lender when your loan is finalised.

When a Fee May Apply:
If you refinance or repay your loan within the first two years, the lender may require us to repay all or part of the commission. In such cases, a financial advice fee may apply:

  • Fee Range: Based on an hourly rate of $150, with most arrangements taking approximately 12 hours.
  • Maximum Fee: $1,800.

If a fee applies, we’ll send you an invoice with payment details, due within 30 days.

Other Costs:
If any additional costs are incurred while providing our advice and services, we’ll discuss and agree on these with you before proceeding.

Reliability History

A reliability event is something that could influence your decision to seek advice from us. This includes legal proceedings or bankruptcy within the last four years.

Our Record:
Neither Canterbury Home Loans Limited nor I have been subject to any reliability events.

Our Duties and Obligations to You

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L, and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
  • Give priority to the clients’ interests
  • Exercise care, diligence, and skill
  • Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct

Complaints Process

Internal Complaints Process:
If you have a problem, concern, or complaint about any part of our advice or service, please let us know so we can address it promptly.

Process:

  1. Email your complaint to our internal complaints manager.
  2. We will acknowledge your complaint within 3 business days.
  3. We aim to resolve complaints within 10 working days.

External Complaints Process:
If we cannot agree on how to resolve your complaint, or if you prefer not to use our internal process, you can contact our external disputes resolution scheme:

Financial Services Complaints Ltd (FSCL)

  • Email: co********@******rg.nz
  • Website: www.fscl.org.nz
  • Phone: 0800 347 257 or +64 4 472 3725
  • Address: Level 4, 101 Lambton Quay, Wellington 6011
  • Postal: P.O. Box 5967, Wellington 6140

This service is free of charge to you and provides independent help to resolve your complaint if it is not settled through our internal process.